Catalyzing Organizational Change
Challenge
Our client, a government research organization, faced the challenge of resistance to change as they sought to evolve. This scenario is often encountered in established institutions and had manifested across many operational aspects, particularly in their financial management processes. The absence of codified, reliable standards for financial practices was leading to procedural inconsistencies on a national scale. This widespread inconsistency was not only jeopardizing day-to-day operations, but also placing future essential government funding at risk – funding vital for sustaining research that impacts millions of lives.
Approach
To address the organization’s challenges, HRG undertook in-depth discovery, investing in a series of one-on-one conversations with stakeholders across the organization. These discussions were designed to reveal diverse perspectives and uncover root issues underpinning the financial management challenges. This approach helped to reveal the fundamental causes of resistance to change, rather than only identifying the symptoms.
Post discovery, HRG crafted tailored recommendations aimed at standardizing financial processes and embedding change management strategies such as workshops, training sessions, and dissemination of best practice guides. Our approach was human-centered, ensuring the solutions were not only effective, but also resonated with the organization’s unique culture and needs, paving the way for lasting transformation.
Impact
Our partnership marked a historic turning point in the organization’s culture and operations. Our client took significant, decisive actions, including the standardized implementation of critical policies such as repurposing of unused funds. This initiative resulted in the unprecedented reallocation of over $40M USD in resources towards the best and highest use programs, ensuring maximum ROI on funding for the organization and its stakeholders – enhancing the organization's fiscal stewardship and displaying the profound potential for transformative change.
Today, leaders have reshaped their focus on long-term goals and outcomes, leveraging the bespoke strategies we co-created. These plans have laid a path for meaningful and attainable change, tailored to the organization’s present needs and future aspirations. The journey towards a more forward thinking and disciplined operational and financial approach has begun.