Enabling Smarter Healthcare Investments with AI/ML: A Case Study
Challenge
Our client, a public sector healthcare entity, was exploring and testing various AI/ML tools and applications. Looking for answers and best in class solutions amid the hype, they engaged HRG to help build a series of business cases to ensure any new investments would provide significant, long-term value.
Approach
Through a human-centered design approach, our team evaluated the value levers and risks of the most promising AI/ML areas and associated applications for our client. We worked closely with our client to identify and deeply understand their unique needs, goals, and constraints. We conducted financial modeling and market scans to understand the key features and limitations of various solutions - informed by in-depth interviews with technical and clinical experts plus future users. Our team laid out our findings to our client in an approachable, no-jargon manner so all stakeholders could fully engage in decision making regarding the highly technical solutions.
Impact
Our client today is making smart, informed investments in AI/ML tools with frameworks in place to measure results in both efficiency and efficacy of care over time. Our work eased our client's decision-making process and created a common sense of purpose and understanding in new investments/pilots. With our frameworks and primers in hand, our client will be able to continue navigating a complex and changing investment space.